Return Policies

Return Policies

Power Equipment is not returnable. All warranties that are currently in effect can be handled by a local manufacturer’s dealer. However, Jacks offers free technical support to assist you with any problems or issues you may have.

Refunds and Returns on Accessories

These are MowersAtJacks.com’s Standard Return Policies applicable only to products purchased by you directly from MowersAtJacks.com

You have 30 days from the date you receive your order to return a product. We have listed the necessary steps to do so below.

  • All products returns require a Return Merchandise Authorization (RMA) number. You may obtain a RMA number by calling Customer Service at (877) 737-2787.
  • Products that are not eligible for return and will be sent back to you at your cost if received by us:
    • Any product not purchased from MowersAtJacks.com.
    • Any product that has been installed or used.
    • Any product that is returned without all of the original packaging and accessories, including the retail box and all other items originally included with the product.
    • Any product that exhibits physical damage.

Please Note: Any product returned to MowersAtJacks must be new, unused, complete, marked with a valid RMA number, and less than 30 days after original invoice date. Anything else will not be accepted and will be shipped back to you.

We reserve the right to refuse any return or charge a 20% processing charge for any return. Please note that shipping and handling costs are not refundable.

Limited Return Eligibility

Engines

Engines are sold as final sale (not returnable). Please allow a customer service representative to assist you in this kind of purchase in order to guarantee that you are receiving the correct product.

Electrical

Electrical items are available for exchange only. MowersAtJacks.com understands that ordering repair parts can be difficult at times. So we allow you to exchange electrical items ordered incorrectly to be returned for the correct item.

Manuals

Manuals are sold as final sale (not returnable).

Gaskets

Gaskets and seals are sold as final sale (not returnable).

Engine Powered Equipment

Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

According to U.S. law, refund credits can only be returned back to the card of original purchase. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.

Shipping or Website Errors

Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.