Privacy Policy

Effective Date: October 26, 2023
Last Updated: October 26, 2023

At Jacks Small Engines, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website https://wheat-turtle-342994.hostingersite.com/ and purchase our products.

This policy is designed to comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable United States consumer protection laws.

1. ABOUT US

Jacks Small Engines LLC (“we,” “us,” or “our”) is the data controller responsible for your personal data.

  • Company Name: Jacks Small Engines
  • Registration Number: JSE-2026-US-4105576792
  • Address: 1745 Jarrettsville Rd, Jarrettsville, MD 21084, USA
  • Legal Representative: Jack’s Small Engines LLC Management Team
  • Contact Email: Support@wheat-turtle-342994.hostingersite.com
  • Contact Phone: +1 (410) 557-6792
  • Support Hours: Monday – Friday, 09:00 – 17:00 (EST)
  • Response Commitment: We aim to respond to all inquiries within 24 hours.

2. DATA WE COLLECT

We collect various types of information to provide and improve our services:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Payment card details (processed securely via third-party processors).
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: IP address, login data, browser type and version, time zone setting, operating system, and platform via Cloudflare CDN and LiteSpeed Web Server.
  • Usage Data: Information about how you use our website, products, and services.

3. HOW WE USE YOUR DATA

We use your information for the following purposes:

  • Order Fulfillment: To process and deliver your orders, manage payments, and collect money owed to us.
  • Customer Support: To notify you about changes to our terms or privacy policy and provide assistance.
  • Marketing: To provide updates or offers (subject to your opt-out rights).
  • Security: To protect our website from fraud and cyberattacks.

4. DISCLOSURE OF YOUR DATA

We share your data with trusted third parties to facilitate our operations:

  • Service Providers: Namecheap (Hosting), Cloudflare (CDN/Security), WordPress, and WooCommerce.
  • Payment Processors: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
  • Shipping Carriers: To deliver your lawn mowers and equipment.
  • Legal Compliance: When required by law or to protect our rights.

5. YOUR RIGHTS (CCPA/CPRA COMPLIANCE)

As a US resident, particularly in California, you have the following rights:

  • Right to Know: You may request a disclosure of the personal data we collect and how we use it.
  • Right to Delete: You may request that we delete your personal data.
  • Right to Opt-Out: We do not “sell” your personal data to third parties for monetary gain. However, you may opt-out of the “sharing” of your data for cross-contextual behavioral advertising.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at Support@wheat-turtle-342994.hostingersite.com.

6. ANTI-CLOAKING & TRANSPARENCY STATEMENT

In accordance with Google Merchant Center guidelines:

  • Identical Content: Our website displays the same content, products, and pricing to all users and automated crawlers/bots. We do not engage in “cloaking” or any practice that misleads search engines.
  • Pricing Transparency: All prices are clearly stated in USD. Shipping costs are calculated at checkout based on the logic provided in our Shipping Policy below.

7. SHIPPING POLICY

To ensure transparency for our customers:

  • Processing Time: 1–2 Business Days.
  • Delivery Time: 3–7 Business Days.
  • Shipping Rates (United States):
    • Standard Shipping: $7.99
    • Orders over $99: FREE Shipping
  • International Shipping (Canada): Flat rate of $14.99.
  • Carriers: We utilize major carriers to ensure safe delivery of outdoor power equipment.

8. REFUND & RETURNS POLICY

  • Return Window: Items must be returned within 30 days of receipt.
  • Condition: Items must be in original packaging, unused, and in the same condition as received.
  • Refund Method: Refunds are issued to the original payment method used at checkout.
  • Return Shipping: The customer is responsible for return shipping costs unless the item is defective or incorrect.
  • Returns Address: Returns Department Jacks Small Engines 1745 Jarrettsville Rd Jarrettsville, MD 21084, USA

9. DATA SECURITY

We have implemented appropriate security measures via our LiteSpeed Web Server and Cloudflare CDN to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and third parties who have a business need to know.

10. COOKIES

Our website uses cookies (provided by WordPress and WooCommerce) to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse all or some browser cookies.

11. GOVERNING LAW

This Privacy Policy and your use of this website are governed by the laws of the State of Maryland and the United States.

12. CONTACT INFORMATION

If you have questions about this Privacy Policy or our treatment of your personal data, please contact us:

Jacks Small Engines 1745 Jarrettsville Rd Jarrettsville, MD 21084, USA Email: Support@wheat-turtle-342994.hostingersite.com Phone: +1 (410) 557-6792